Your data
Privacy notice
We collect as little personal data as possible. This notice explains what we handle, why, and your rights under Tanzania’s Personal Data Protection Act, 2022.
Who we are
Trophacom, Near Magila Street, Kariakoo, Ilala, Dar es Salaam, Tanzania, is the data controller for personal data we receive through this website and our contact channels.
What this website collects
- This website has no account, no login, no contact form and no advertising or tracking cookies.
- Your enquiry list and your light/dark choice are saved only in your own browser (local storage). We cannot see them. You can clear them at any time by clearing your browser data or tapping “Clear list”.
- Our hosting provider (Vercel) automatically processes technical data such as your IP address, browser type and the pages requested, to deliver the website and keep it secure.
When you contact us
- When you message us on WhatsApp, call us or visit the shop, we receive the information you choose to share, such as your name, phone number and the products you are interested in.
- WhatsApp is a service of Meta. Messages you send through it are also handled under WhatsApp’s own privacy policy.
- Links to Google Maps open Google’s service, which has its own privacy policy.
Why we use your data
- To answer your questions, send prices and availability, and complete your purchase.
- To provide warranty and after-sales support.
- To keep records required by law, such as sales records.
- We do not sell your personal data and we do not send marketing messages unless you ask us to.
How long we keep it
We keep enquiry messages only as long as needed to serve you, and sales and warranty records for as long as the law requires.
Your rights
- Under the Personal Data Protection Act, 2022 you have the right to know what personal data we hold about you, to get a copy, to ask us to correct it, to ask us to delete it or stop using it, and to object to processing.
- To use any of these rights, contact us on +255 755 702 121 (call or WhatsApp). We will respond as soon as possible.
- If you are not satisfied with our response, you may complain to the Personal Data Protection Commission (PDPC) of Tanzania.
Security
We take reasonable steps to protect personal data we receive and limit access to people who need it to serve you.
Changes
We may update this notice. The date below shows the latest version.
Last updated: October 2026