Warranty & after-sales policy

How long is the warranty?

All Trophacom products have a warranty of 1 year from the date of purchase, unless the product page says otherwise.

What is covered?

Faults caused by manufacturing defects in materials or workmanship, when the product is used normally and as described in its instructions.

What is not covered?

1. Damage from misuse, accidents, drops, liquid or fire.
2. Damage from wrong installation or connection to the wrong voltage.
3. Damage from power surges, unstable supply or lightning. We recommend using a stabilizer or surge protector for sensitive equipment.
4. Products opened, repaired or modified by someone other than Trophacom.
5. Normal wear and tear, and parts that wear out with use (for example rubber seals, hoses, glass after impact, and bulbs).
6. Cosmetic damage such as scratches that do not affect how the product works.

How do I make a claim?

1. Keep your receipt. It is your proof of purchase and date.
2. Contact us on WhatsApp or by phone. Tell us the product code, the date you bought it and what is wrong. A short video or photo helps.
3. Bring the product with its receipt to our shop near Magila Street, Kariakoo.
4. Our technicians inspect it. If the fault is covered, we repair it or replace it with the same or an equal product. If it is not covered, we explain why and can quote for a repair.

Safety first

If a gas appliance leaks or an electrical product smokes, sparks or smells of burning, stop using it immediately, switch it off at the wall or close the gas valve, and contact us.

Your legal rights

This warranty is in addition to your rights as a consumer under the laws of Tanzania.

Last updated: October 2026